Dispatcher

This role plays a crucial role ensuring an accurate and timely delivery is made.  They are responsible for coordinating shipments with production, so they are manufactured in a timely manner.  This involves routing and scheduling drivers and vehicles, tracking and monitoring shipments, maintaining communication with drivers and other stakeholders while keeping accurate records of transportation activities.

BENEFITS include:

• Coordinating the schedule of truck drivers to ensure shipments are picked up and delivered in a timely manner.
• Maintaining communication with drivers throughout their shift to monitor progress and troubleshoot problems, and relaying information to the sales team and operations.
• Ensure accurate trip records are recorded in the Transportation Management System.
• Ensure compliance with all safety regulations and company policies.
• Addressing customer concerns or questions related to shipment and resolving any issues or complaints in a timely and professional manner.
• Work with Truck Shop to ensure all trucks are up to date with any inspections, maintenance, and/or repairs.
• Continuously evaluate and improve logistics processes to increase efficiency and productivity.
• Participates in analysis and review of operating performance.
• Monitor and track fleet movements using software and systems for better planning.
• Collaborate with internal and external customers to meet their specific transportation needs.
• Manage a high volume of phone calls and emails throughout the day with proper and timely responses as needed.
• Able to participate in periodic work schedules that can include weekend or traditional shift work.
• Perform other duties as assigned by management.

• A high school diploma or GED
• Minimum of one (1) year experience as a dispatcher or similar role

• Ability to communicate effectively.
• Excellent organizational and time management skills.
• Must be detail oriented with a focus on accuracy and problem solving.
• Ability to multi-task in a fast paced environment and handle stressful situations.
• Ability to use discretion and handle sensitive/confidential information.
• Must have the ability to get along with co-workers, management personnel, customers, vendors and employees in accordance with company policy.
• Basic knowledge of Microsoft Office.

• Frequently required to: sit for prolonged periods of time, reach for/manipulate standard office equipment, communicate with various staff and/or reach for and manipulate objects.

• Regularly exposed to dusty and noisy conditions.
• Occasionally exposed to outdoor/uncontrolled weather conditions

Note: Management retains the discretion to add to or change the duties of this position at any time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs.  When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.