Sales Coordinator - Temp to Hire (M-F, 8 am- 5 pm, $22.50/hr. BILINGUAL SPANISH A PLUS, screening required before starting assignment)

This position is responsible for providing a variety of customer service related responsibilities according to established policies and procedures as well as inside sales support. Primary responsibilities include receiving and processing customer orders daily via phone, fax, email, both timely and accurately. Applicant must be organized, detailed oriented and possess strong communication skills (both verbal and written). Experience working with customer service ordering in retail, wholesale and/or shared services environment required. This position is eligible for remote work and may require occasional work from the Company’s location in the Visalia, CA area.

This is a temp-to-hire position

Pay rate range is $20 - $22.50/hr.

Shift- M- F 8am-5pm 

• Receive and process customer orders daily via phone (including pre-orders), fax, email, web order, EDI transmissions and thru load requests both timely and accurately.
• Maintain call desk (on screen) and process all missing customer orders, load requests, EDI transmissions, etc…
• Maintain timing for order cut off with business units.
• Answer customer calls and redirect to correct department or branch for corrective action.
• Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Use de-escalation techniques to provide satisfactory resolution to issues presented by dissatisfied customers.
• Must be able to multi-task in a busy office setting.
• Perform other duties or special projects as requested by management.

• 2 years’ experience in the area of customer service in a shared service environment or customer service center preferred. 
• Previous work experience in supporting multiple locations, products and customers.
• High School Diploma required. 
• Bachelor’s degree preferred.
• Bilingual Spanish is a plus.
• Proficient in relevant computer applications (Microsoft Suite).

• Exhibit a caring, professional and enthusiastic demeanor when speaking with internal and external
• Possess advanced phone etiquette, problem resolution and customer service
• Must have the ability to perform at a high level in a fast paced
• Team Focused (Team Player)
• Applicant must possess the ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and client/customers. 
• Computer savvy with working knowledge of Microsoft Office, especially in Microsoft Excel, in addition to solid 10-key and mathematical
• The applicant should have a basic knowledge of skills needed to operate standard office equipment including personal computers, copiers, fax machines and accurate10-key and typing.

• Must be able to perform repetitive motion activities, such as typing, on a regular basis. 

• While performing the duties of this job, the employee will be regularly exposed to work near moving mechanical parts.
• The employee will be regularly exposed to very dusty and noisy conditions.
• The employee will be exposed to outdoor weather conditions.
• The employee may be exposed to chemicals used in the process.

Note: Valid Driver’s License required for insurance purposes. Management retains the discretion to add to or change the duties of this position at any time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.