• Helpdesk Technician

    Job Locations US-CA-Visalia
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Information Technology
  • Overview

    This position is primarily responsible for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.


    • Provide desktop support for users in a Windows environment.
    • First responder for support of the company’s PCs, printers and other IT related equipment.
    • Maintaining the help desk tracking software.
    • Report issues to the help desk for escalation.
    • End user support, including after hours on call support on a rotating schedule.
    • Performing PC maintenance, upgrades and configurations.
    • Deployment of new hardware.
    • Install, test and configure new workstations, peripheral equipment and software.
    • Manage PC setup and deployment for new employees using standard hardware, images and software.
    • Assign users and computers to proper groups in Active Directory.
    • Assist with taking inventory of all equipment, software and software licenses.
    • Document internal procedures in knowledge base.
    • Other duties assigned.


    • Bachelor’s degree in computer science, computer engineering, or related field or 3+ years of IT support experience in a professional or manufacturing setting.
    • Network and system monitoring.
    • Providing desktop support for users in a Windows environment.
    • Basic level of knowledge Windows Server 2008R2, 2012R2 environment including:
      • Active Directory
      • Creating user accounts
      • Assigning file permissions
      • Mailbox Creation
    • Basic understanding of Virtualization platforms, including:
      • Hyper-V
      • VMware
    • General knowledge of LAN/WAN technologies and protocols
      • Routers and Firewalls
      • Switches and Wireless AP’s
      • Static Routing, DHCP, TCP/IP


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