This position is primarily responsible for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
Provide desktop support for users in a Windows environment.
First responder for support of the company’s PCs, printers and other IT related equipment.
Maintaining the help desk tracking software.
Report issues to the help desk for escalation.
End user support, including after hours on call support on a rotating schedule.
Performing PC maintenance, upgrades and configurations.
Deployment of new hardware.
Install, test and configure new workstations, peripheral equipment and software.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Assign users and computers to proper groups in Active Directory.
Assist with taking inventory of all equipment, software and software licenses.
Document internal procedures in knowledge base.
Other duties assigned.
Bachelor’s degree in computer science, computer engineering, or related field or 3+ years of IT support experience in a professional or manufacturing setting.
Network and system monitoring.
Providing desktop support for users in a Windows environment.
Basic level of knowledge Windows Server 2008R2, 2012R2 environment including:
Creating user accounts
Assigning file permissions
Basic understanding of Virtualization platforms, including:
General knowledge of LAN/WAN technologies and protocols