Customer Service/Sales Support Representative

US-CA-Goshen
1 month ago(12/17/2017 12:51 AM)
Job ID
2017-1465
# of Openings
1
Category
Customer Service/Support

Overview

This position is responsible for providing a variety of customer service related responsibilities according to established policies and procedures as well as inside sales support.  Primary responsibilities include receiving and processing customer orders daily via phone, fax, email, both timely and accurately. Applicant must be organized, detailed oriented and possess strong communication skills (both verbal and written). Experience working with customer service ordering in retail, wholesale and/or shared services environment required.    

Responsibilities

  • Receive and process customer orders daily via phone (including pre-orders), fax, email, web order, EDI transmissions and thru load requests both timely and accurately.
  • Maintain call desk (on screen) and process all missing customer orders, load requests, EDI transmissions, etc…
  • Maintain timing for order cut off with business units.
  • Answer customer calls and redirect to correct department or branch for corrective action.
  • Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
  • Use de-escalation techniques to provide satisfactory resolution to issues presented by dissatisfied customers.
  • Must be able to multi-task in a busy office setting.
  • Perform other duties or special projects as requested by management.

Qualifications

  • 2 years’ experience in the area of customer service in a shared service environment or customer service center preferred.
  • Previous work experience in supporting multiple locations, products and customers.
  • High School Diploma required.
    • Bachelor’s degree preferred
  • Proficient in relevant computer applications (Microsoft Suite)

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